Returns & Refunds Policy

At JB Hi-Fi, we want you to be completely satisfied with your purchase, which is why we offer a straightforward return process for faulty, damaged, or change-of-mind items in accordance with Australian Consumer Law. Please ensure you keep your tax invoice or receipt as proof of purchase to facilitate a smooth return experience.

1

Check Eligibility

Ensure the item is in its original packaging with all accessories included and verify if it falls within the 30-day change-of-mind period or is covered under a consumer guarantee.

2

Gather Proof of Purchase

Locate your original receipt, tax invoice, or online order confirmation email to verify your transaction at the time of return.

3

Choose Return Method

Visit any JB Hi-Fi store nationwide for an immediate assessment, or contact our online support team to arrange a return via post for items purchased through our website.

4

Receive Resolution

Once the return is processed and approved, you will receive a refund to your original payment method, an exchange for a replacement product, or a professional repair.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing